Connect with us

Science & Tech

Facebook denies ‘wilfully’ ignoring internal research if findings ‘inconvenient for the company’

Published

on

It follows Wall Street Journal articles which revealed internal documents, including one which stated: “We make body image issues worse for one in three teen girls.”

Facebook has denied reports which claimed it “conducts research and then systematically and wilfully ignores it if the findings are inconvenient for the company”.

The former British deputy prime minister, Nick Clegg, who now heads Facebook’s global affairs team, criticised a series of articles by the Wall Street Journal last week.

The stories were based on internal documents that showed the company knew more about the negative impact of its products than it publicly claimed.

The Journal’s reportage included revelations that Facebook had itself studied the impact Instagram has on the well-being of teenage girls, quoting one presentation which stated: “We make body image issues worse for one in three teen girls.”

British Deputy Prime Minister Nick Clegg leaves 10 Downing Street for the House of Commons to make a statement on the result of the Leveson Inquiry, London, Thursday, Nov. 29, 2012. Lord Justice Brian Leveson released Thursday his report, after a year long inquiry, into the culture and practices of the British press and his recommendations for future regulation to prevent phone hacking, data theft, bribery and other abuses. (AP Photo/Sang Tan)
Image:Nick Clegg, now Facebook’s PR chief, said the allegation was ‘just plain false’

Facebook has not disputed the authenticity of the documents, however Nick Clegg claimed that the Journal’s articles contain “deliberate mischaracterisations of what we are trying to do, and conferred egregiously fake motives to Facebook’s leadership and employees”.Advertisement

“These are serious and complex issues, and it is absolutely legitimate for us to be held to account for how we deal with them,” wrote Mr Clegg.

But he added: “At the heart of this series is an allegation that is just plain false: that Facebook conducts research and then systematically and wilfully ignores it if the findings are inconvenient for the company.

“This impugns the motives and hard work of thousands of researchers, policy experts and engineers at Facebook who strive to improve the quality of our products, and to understand their wider (positive and negative) impact.

“It’s a claim which could only be made by cherry-picking selective quotes from individual pieces of leaked material in a way that presents complex and nuanced issues as if there is only ever one right answer,” he added.

Among the Journal’s other claims is that Facebook has a registry of high-profile users, such as politicians and celebrities, who are exempt from community standards that other users must comply with.

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Science & Tech

Facebook: Mark Zuckerberg says claims against company are attempt to ‘paint a false picture’

Published

on

His comments follow evidence from whistleblower Frances Haugen who told MPs that algorithms can be used that “take people who have mainstream interests and push them to extreme interests”.

Facebook CEO Mark Zuckerberg has said recent claims against the social media giant are an attempt to “paint a false picture of our company”.

Whistleblower Frances Haugen has told MPs that groups on the social media site can be “dangerous” because they use algorithms that “take people who have mainstream interests and push them to extreme interests”.

She said groups can become “echo chambers” that reinforce people’s opinions and gave the example that users with left-wing opinions can be pushed to the radical left, while those looking for healthy recipes can be pushed towards anorexia content.

Mr Zuckerberg’s comments came after reports on the Facebook Papers, a vast cache of internal documents, and Ms Haugen’s testimony to MPs and followed a 17% increase in the company’s net income in the July-September period to $9.19bn, buoyed by strong advertising revenue.

In a post on his Facebook page, Mr Zuckerberg said: “I believe large organizations should be scrutinized and I’d much rather live in a society where they are than one where they can’t be. Good faith criticism helps us get better.Advertisement

“But my view is that what we’re seeing is a coordinated effort to selectively use leaked documents to paint a false picture of our company.”

He added: “It makes a good soundbite to say that we don’t solve these impossible tradeoffs because we’re just focused on making money, but the reality is these questions are not primarily about our business, but about balancing difficult social values.”

His comments were mostly a repeat of what he said after Ms Haugen appeared before a US Senate subcommittee on 5 October.

Ms Haugen, a former product manager in the company’s civic integrity unit, told MPs on Monday: “One of the things that happens with groups and networks of groups is people see echo chambers that create social norms…” and that people with opposing views are “torn apart”.

Facebook whistleblower Frances Haugen leaves parliament in London
Image:Facebook whistleblower Ms Haugen says Facebook groups can become ‘echo chambers’ reinforcing and radicalising people’s opinions

“When that context is around hate you see a normalisation of hate, a normalisation of dehumanising others, and that’s what leads to violent incidents,” she added.

She also told the committee that Facebook “unquestionably” makes online hate worse, sees safety as a “cost centre”, and that “critical teams” are understaffed.

“If you make noise saying we need more help… you will not get rallied around for help because everyone is under water,” she said.

Frances Haugen, Facebook whistleblower, gives evidence to MPs
Image:Ms Haugen gives evidence to MPs

She said “engagement-based metrics” – which focus on how many people like, share or comment on a post – were a major problem on all social media sites.

She said they favoured polarised content and were “biased towards bad actors”.

“The events we’re seeing around the world, things like Myanmar and Ethiopia, those are the opening chapters because engagement-based ranking does two things: one, it prioritises and amplifies divisive and polarising extreme content and two it concentrates it,” said Ms Haugen.

Continue Reading

Science & Tech

Tesla worth $1trn as investors cheer deal with Hertz which has ordered 100,000 electric vehicles

Published

on

Following the announcement of the deal, Tesla’s shares jumped by over 9.5% to top $995.75, making the company worth $1trn, according to Reuters.

Tesla’s market capitalisation passed $1trn on Monday after its shares surged following a deal with car rental company Hertz which has ordered 100,000 new electric vehicles from the manufacturer.

It is the largest-ever order for the firm founded by Elon Musk.

Following the announcement of the deal, Tesla’s shares jumped by over 9.5% to top $995.75, making the company worth $1trn (around £726bn), according to Reuters.

The agreement will see Hertz complete its purchases of the Tesla Model 3 cars by the end of 2022, while customers will be able to start renting Tesla’s electric vehicles through Hertz starting from next month.

The deal is likely to be worth around $4bn (£2.9bn) because each Model 3 has a base price of about $40,000 (£29,000).Advertisement

It also ranks at the top of the list of electric vehicle orders by a single firm.

By becoming a $1trn company, Tesla joins an elite group of famous firms that have already passed the mark.

The only other publicly listed companies in the US that have reached a $1trn market capitalisation so far are Apple, Amazon, Microsoft, and Alphabet, the parent company of Google.

Hertz customers will be able to access Tesla’s network of superchargers across the US and Europe – and the rental company has also pledged to install 3,000 chargers of its own by the end of next year.

“We absolutely believe that this is going to be competitive advantage for us,” acting chief executive of Hertz, Mark Fields, said of the Tesla order.

Elon Musk with a Tesla Model S. Pic: AP
Image:Mr Musk’s company is currently struggling to fulfil a backlog of orders

Speaking to Reuters, Mr Fields added: “We want to be a leader in mobility…Getting customers experience with electrified vehicles is an absolute priority for us.”

Hertz currently has around 430,000 to 450,000 vehicles worldwide, and has said it will work with other companies producing electric vehicles – not just Tesla. Following the latest order, Mr Fields said that electric vehicles will make up more than 20% of its global fleet.

Mr Musk’s company is currently struggling to fulfil a backlog of orders, and is suffering from supply chain issues – but experts say that the deal cements the mainstream status of electric vehicles.

Continue Reading

Science & Tech

Facebook under fresh pressure as whistleblower prepares to give evidence to MPs

Published

on

The company has been plunged into a crisis since Frances Haugen released thousands of pages of internal research documents secretly copied before leaving her job in the firm’s civic integrity unit.

A Facebook whistleblower whose claims have rocked the social media giant has launched a fresh attack on Mark Zuckerberg, accusing him of not being willing to protect public safety.

The latest broadside by former employee Frances Haugen comes as she prepares to give evidence to MPs at Westminster.

Her intervention ramps up the pressure on the embattled $1trn (£750bn) company, which has been plunged into a crisis since she released thousands of pages of internal research documents secretly copied before leaving her job in the firm’s civic integrity unit.

Former Facebook employee and whistleblower Frances Haugen
Image:Ms Haugen is to face questions from MPs scrutinising the draft Online Safety Bill

It comes amid newspaper reports that workers repeatedly warned Facebook was being flooded with misinformation claiming that the 2020 US presidential election result was being rigged.

Workers reportedly believed more should have been done to tackle it.Advertisement

It has fuelled renewed concerns about Facebook’s role in the 6 January Capitol riots, in which a mob seeking to overturn the election result stormed Congress.

Separate leaked documents also reveal Facebook in India wavered in curbing hate speech and anti-Muslim content on its platform and lacked enough local language moderators to stop misinformation, which at times sparked violence.

Criticising Facebook CEO Mark Zuckerberg in a interview with The Observer newspaper, Ms Haugen said: “Right now, Mark is unaccountable.

“He has all the control.

“He has no oversight, and he has not demonstrated that he is willing to govern the company at the level that is necessary for public safety.”

The outage lasted for almost six hours and affected billions of users
Image:Facebook is reportedly planning to rebrand with a name change

She said she had leaked the documents because she realised the company would not change otherwise.

Ms Haugen made her comments ahead of facing questions from a UK parliamentary committee scrutinising the draft Online Safety Bill, which aims to regulate tech firms and social media in a bid to curb cyber abuse and threats.

She has already levelled a series allegations against the social network, saying its platforms “harm children, stoke division and weaken our democracy”, and that it refused to act because executives put profits above safety.

Ms Haugen has also accused the tech giant of being aware of the apparent harm Instagram could have on some teenagers and their body image, and said the firm had been dishonest in its public fight against hate content and misinformation by concealing research that showed it amplified such content.

Mr Zuckerberg has rejected the claims made by Ms Haugen, saying her attacks on the company were “misrepresenting” the work it does and that it “cares deeply about issues like safety, well-being and mental health”.

He added: “At the heart of these accusations is this idea that we prioritise profit over safety and well-being. That’s just not true.”

Facebook is reportedly planning to rebrand its business name in an apparent bid to distance its wider business from the string of controversies that have engulfed it in recent years.

Among its latest big ideas is the so-called metaverse, a 3D online world the firm wants to lead the way on building, in which people can meet, play and work virtually, often using virtual reality headsets.

Continue Reading

Trending Now